Reference

Read These Terms Before You Start

These terms set out what you agree to when you open and use your kijanwin account — covering deposits via DANA, OVO, GoPay, how we handle your account, and what we expect from you. Access is available where local law and eligible regions permit.

Applies to all account holdersCovers DANA, OVO, GoPay depositsSubject to local law and eligible regionsUpdated when terms changeContact us if anything is unclear
kijanwin Read These Terms Before You Start
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you believe something has been applied incorrectly to your account, contact our support team directly. We handle account-level term queries separately from general lobby questions, so have your account details ready when you write in.

Live Chat Open the chat widget in your account dashboard. Describe the specific term you have a question about and we will respond directly — no need to email first.
Email Support Send your query to our support address listed in the account help section. Include your account ID and the clause or section you are asking about for a faster response.
Account Help Centre The help centre in your account settings covers common terms questions — wallet eligibility, account suspension rules, and how to request a copy of your accepted terms.
HOW WE HANDLE THIS

How kijanwin Applies These Terms in Practice

These terms are not just a legal formality — they describe the actual rules your account runs on. Here is how we apply the key areas in practice, from wallet verification to account security.

Wallet Verification

When you link DANA, OVO, or GoPay to your account, the wallet name must match your registered account name. Mismatches are flagged and held until you submit a correction via the account verification screen.

Account Security

You are responsible for keeping your login credentials private. If you suspect unauthorised access, use the account lock option in settings and contact support immediately — do not wait.

Data Retention

We retain your account and transaction records in line with applicable local requirements. You may request a summary of the data we hold by submitting a written request through the account help section.

Terms Change Notice

When we update these terms, a notice appears in your account on next login. We summarise what changed and when it takes effect so you can review before continuing.

Common Questions About These Terms

These are the questions we hear most often about how our terms work. If yours is not here, contact support with your account ID and the specific clause you need clarified.

Yes. These terms cover all deposit methods including DANA, OVO, and GoPay. Wallet-specific conditions — such as name matching — are part of the same agreement you accept at account creation.

Contact support immediately. If you continue using your account after a terms update, that counts as acceptance. If you disagree before using the account, you may close it through the account settings page.

Yes. Submit a request through the account help centre with your account ID. We will send you the version of the terms that was active at your registration date.

A notification appears in your account dashboard the next time you log in after a change. We list what changed and the effective date so you can review the specific update before continuing.

Yes. The same terms apply whether you access kijanwin from a mobile browser, a desktop browser, or any other supported device. There is no separate mobile-only terms document.

Local law takes precedence. These terms do not override applicable local rules. It is your responsibility to confirm that using this platform is lawful in your location before opening an account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.